DialX handles sensitive information every day — customer phone numbers, call recordings, deal details, and personal data. This page explains, in plain terms, how that data is protected, where it lives, and what practices we follow to keep it that way.
Last Updated: July 16, 2026
Customer data, contact records, and call recordings are encrypted in transit using TLS [version — e.g. 1.2 or higher] between the DialX application and our servers.
Data is encrypted at rest using [AES-256] on our cloud infrastructure.
Access to customer information inside DialX is role-based. Sales reps, managers and administrators only see the information their role allows.
DialX records inbound and outbound calls and securely stores them with the relevant customer record.
Recordings are accessible only to authorized users within the customer account.
DialX does not use customer call recordings to train AI models or for purposes outside providing the service.
Businesses are responsible for complying with local call recording consent laws.
Customer data is stored on AWS infrastructure hosted in India.
Enterprise customers can request region-specific storage where available.
DialX follows data-handling practices aligned with India's Digital Personal Data Protection Act (DPDP Act, 2023).
For international customers, DialX is aligned with applicable regional privacy requirements where appropriate.
Do not publish GDPR, ISO 27001 or SOC 2 certification claims unless formally certified.
Customer data is backed up on a Daily schedule with a retention period of Custom Days.
Target recovery time: 4 Hours.
DialX uses trusted third-party providers for cloud hosting, SMS, calling infrastructure and payment processing.
The latest list of subprocessors is available on request at info@techwhizzc.com .
If a security incident impacts customer data, affected customers will be notified within 24 Hours after confirmation.
Security issues can be reported to info@techwhizzc.com .
For security documentation, compliance questionnaires or Data Processing Agreements, contact our security team at info@techwhizzc.com .